Ask anyone at Ritway and she or he will tell you–the key to Ritway’s consistent, year-in-year-out success is something called “exceptional customer service.” Here’s what that looks like:
“We realize that the successful fulfillment of your project relies on everything working in concert. That being the case, we approach customer service, finance, procurement and logistics with an equal measure of emphasis.”—Wade Ewers, President.
“We understand the constantly changing technology landscape can be difficult to traverse. Our goal is to leverage the optimum technologies for delivering a custom solution and meeting our partner’s need.” —Adam Sutton, Chief Technology Officer
“Since an unforeseen issue or wrinkle can crop up on the spur of the moment, we are constantly looking for ways to improve our systems so we can continuously serve our clients beyond what they’re expecting.”—Carol Stafford, Director of Human Resources.
Attention to Detail
For a single HGTV Dream House Giveaway, Ritway processed over 50 million entries. Each piece was individually handled and, if wrongly directed, returned to sender, including one envelope containing a campaign contribution.
Ritway establishes compliance benchmarks with its clients and with its suppliers. “Following up is simply a way of life.”—Wade Ewers, President.
“Ritway customer service is first class with prompt, efficient response to my specific needs.”- Laverne Harley, Liberty Coca-Cola -